{"id":5084,"date":"2022-12-12T16:46:50","date_gmt":"2022-12-12T16:46:50","guid":{"rendered":"https:\/\/armazemdoslinhos.com\/returns-and-refunds\/"},"modified":"2025-01-17T17:49:44","modified_gmt":"2025-01-17T17:49:44","slug":"returns-and-refunds","status":"publish","type":"page","link":"https:\/\/armazemdoslinhos.com\/en\/returns-and-refunds\/","title":{"rendered":"Returns and Refunds"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;Title section&#8221; _builder_version=&#8221;4.19.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||10px||false|false&#8221; custom_padding=&#8221;18vh||0px||false|false&#8221; custom_padding_tablet=&#8221;8vh||||false|false&#8221; custom_padding_phone=&#8221;5vh||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;Left aligned Title &amp; Copy&#8221; _builder_version=&#8221;4.19.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||70px||false|false&#8221; custom_padding=&#8221;|10%|||false|false&#8221; custom_padding_tablet=&#8221;|4%|||false|false&#8221; custom_padding_phone=&#8221;|0%|||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Left aligned title &#038; headline&#8221; _builder_version=&#8221;4.19.2&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|300||on|||||&#8221; header_text_align=&#8221;left&#8221; header_text_color=&#8221;#000000&#8243; header_font_size=&#8221;24px&#8221; header_letter_spacing=&#8221;1px&#8221; header_2_font=&#8221;|700||on|||||&#8221; header_2_text_align=&#8221;left&#8221; header_2_text_color=&#8221;#000000&#8243; header_2_font_size=&#8221;50px&#8221; header_2_letter_spacing=&#8221;1px&#8221; header_font_size_tablet=&#8221;24px&#8221; header_font_size_phone=&#8221;20px&#8221; header_font_size_last_edited=&#8221;on|desktop&#8221; header_2_font_size_tablet=&#8221;42px&#8221; header_2_font_size_phone=&#8221;35px&#8221; header_2_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Returns and Refunds<\/h1>\n<h2>Minimising risk for our customers<\/h2>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Left aligned copy p&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;||||||||&#8221; text_line_height=&#8221;1.6em&#8221; header_3_font=&#8221;|600||on|||||&#8221; header_3_font_size=&#8221;20px&#8221; header_4_font=&#8221;|700|||||||&#8221; header_4_font_size=&#8221;15px&#8221; header_5_font=&#8221;|600|||on||||&#8221; header_5_font_size=&#8221;14px&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h4>Returns<\/h4>\n<p> Returns or exchanges are not accepted for the items listed below. Except in cases of defect or shipping error. In such cases, the items will be resent (if stock is available) after the returned goods are received at our premises, at no cost to the customer: <\/p>\n<ul>\n<li>Fabrics, as they are cut according to the customer&#8217;s specifications and measurements;<\/li>\n<li>Personalised products, such as embroidered napkins with names;<\/li>\n<li>Custom-made products.<\/li>\n<\/ul>\n<p> We accept returns or exchanges for all other products available in our online store, subject to the following conditions: <\/p>\n<ul>\n<li>Returns must be made within 14 days from the date of receipt of the order (as per Decree-Law N\u00ba 143\/2001);<\/li>\n<li>The product must be returned in its original condition;<\/li>\n<li>The return must include a copy of the relevant invoice.<\/li>\n<\/ul>\n<p>&nbsp; These are the available options for returning items: <\/p>\n<h5>In-Store Return<\/h5>\n<p> Items can be returned at our store. Please bring a copy of your invoice\/receipt. You can find our store&#8217;s location and details <a href=\"https:\/\/armazemdoslinhos.com\/en\/store\/\">here<\/a>. &nbsp;<\/p>\n<h5>Home Collection<\/h5>\n<p> Items can be collected from an address specified by you. To arrange this, please email us at <a href=\"mailto:shop@armazemdoslinhos.com\">shop@armazemdoslinhos.com<\/a> with the necessary details. A courier will be sent to collect the order within 24 to 48 hours. &nbsp;<\/p>\n<h5>Postal Return<\/h5>\n<p> Items can also be sent via post, properly packaged, to the following address: Armaz\u00e9m dos Linhos, Lda Pra\u00e7a Filipa de Lencastre 103 &amp; 105, 4050-260, Porto &nbsp;<\/p>\n<h4>Refunds<\/h4>\n<p> After receiving the product and confirming its condition, the refund will be processed immediately. The amount will be refunded using the same payment method used for your purchase.[\/et_pb_text][et_pb_button button_text=&#8221;Read more&#8221; button_alignment=&#8221;left&#8221; disabled_on=&#8221;on|on|on&#8221; admin_label=&#8221;Left aligned CTA button &#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;16px&#8221; button_text_color=&#8221;#000000&#8243; button_bg_color=&#8221;RGBA(255,255,255,0)&#8221; button_border_width=&#8221;0px&#8221; button_letter_spacing=&#8221;4px&#8221; button_font=&#8221;|||on|||||&#8221; button_icon=&#8221;&#x35;||divi||400&#8243; button_icon_color=&#8221;#000000&#8243; custom_padding=&#8221;|||0px|false|false&#8221; disabled=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; button_bg_color__hover_enabled=&#8221;on|desktop&#8221; button_bg_color__hover=&#8221;RGBA(255,255,255,0)&#8221; button_bg_enable_color__hover=&#8221;on&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns and Refunds Minimising risk for our customersReturns Returns or exchanges are not accepted for the items listed below. Except in cases of defect or shipping error. In such cases, the items will be resent (if stock is available) after the returned goods are received at our premises, at no cost to the customer: Fabrics, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","footnotes":""},"class_list":["post-5084","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/armazemdoslinhos.com\/en\/wp-json\/wp\/v2\/pages\/5084","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/armazemdoslinhos.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/armazemdoslinhos.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/armazemdoslinhos.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/armazemdoslinhos.com\/en\/wp-json\/wp\/v2\/comments?post=5084"}],"version-history":[{"count":4,"href":"https:\/\/armazemdoslinhos.com\/en\/wp-json\/wp\/v2\/pages\/5084\/revisions"}],"predecessor-version":[{"id":5378,"href":"https:\/\/armazemdoslinhos.com\/en\/wp-json\/wp\/v2\/pages\/5084\/revisions\/5378"}],"wp:attachment":[{"href":"https:\/\/armazemdoslinhos.com\/en\/wp-json\/wp\/v2\/media?parent=5084"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}